Premier support product selection

Hi

I have a serial number that I wish to reclaim from a user that has left our company, and transfer it to another user.

I am trying to open a ticket in the Premier support portal, but on the first page "Select Contact and Product", I cannot get any products to appear in the search or in the Browse Products window, either under Product Catalog or Platform Catalog.  Clicking either catalog link shows a brief loading icon, but no product list is displayed.

I have tried with both IE11 and Opera.

Any suggestions on how to proceed?