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Trouble getting my final configuration of support account

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First issue:

I've requested VTune for evaluation (I've already downloaded it to my Windows 7 pc), but I'm trying to get it registered and licensed.  As part of this, I'm getting a new account.  For over 3 hours, I've gotten the message:

We appreciate your Intel product registration. There is a delay for the final configuration of your support account. Please wait approximately 1 hour and click here to complete the configuration.
 

Second issue:

My assignment is to load VTune onto a Linux machine that is only accessible (to me), using PuTTY through Windows 7 platform.  Therefore, the Linux box doesn't have direct Internet access.  Therefore, when I tried to install it (su mode), I discovered that entering the serial number doesn't work.  From the install instructions, I need a license file which was supposed to be sent along with the download-link.  It was not sent.

How can I get the license?

Thanks

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