"Account verification incomplete" After >> 1 hour wait

Hi, 

I registered using a s/n for Parallel Studio Composer Fortran/C++ about two weeks ago.  When I click on the emailed link to complete my support account configuration I am still sent to a page saying:

 

Account verification incomplete

There is a delay for the final configuration of your support account. Please wait approximately 1 hour and click the same link in the email you received, to complete the configuration. 

Is there a way to resolve this?

Thanks,

Greg