access denied on support after authenticated

Hello,

i'm registered on the support. During a problem on my server, the tool said:

Please refer http://software.intel.com/sites/support/ for more information..

this url redirects to https://software.intel.com/en-us/node/559995 but i got:

Access denied

You are not authorized to access this page.

and when going to support portal: https://businessportal.intel.com/irj/portal/IntelPremierSupportUser, i cannot submit a request, because no product is related to my account.

Thanks in advance for help,