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IMSL didn't download, can't access account

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I was sent the installer for the Fortran/Math kernel/Visual Studio shell, which was successful, but IMSL wasn't installed. I've registered (and tried to re-register but got notified my account existed already), but for some reason am unable to log in. I've tried clicking on the buttons for "forgot password" and "forgot user ID", with no luck. I'd like to login to see if I could download IMSL from my account.

Here's my software order details:

Product: Intel® Visual Fortran Composer XE for Windows* with Rogue Wave* IMSL*

Vendor: Lifeboat

Version: 2013 SP1

License Type: Named-user

Number of Seats: 1

Quantity: 1

Support Code: academic

FulfillmentType: ESD

Support Period End: 2015-07-23

 

Any help appreciated.


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