Hello,
We have an existing license for Parallel Studio and a Composer which we would like to renew. When logging into the registration centre, all the IPP products show up but the Composer and the Studio ones don't. Trying to enter the serial numbers for these, pops up the "Product already registered" message. However, the serials are still valid and we can follow the link on the registration email.
What do we do?
Also, as a side note, the whole support system is a little on the Byzantine side here - we have a Premier Support login, a Developer Zone login, a Registration Centre login in addition to our Intel ID and all the serial numbers. All of these are different and none actually provide the information needed - which is essentially how to administer/renew licenses. Can you tell us what the primary supported method of license administration is?
Thanks and Regards,
Svet